000 00642cam a22002292 4500
001 0000018325
003 ZW-GwMSU
005 20170918144543.0
008 080116s xx 000 0 eng d
020 _a1861563078
040 _cMSU
100 1 _aVANDERMERWE, Sandra.
245 1 0 _aCustomer capitalism :
_bThe new business model of increasing returns in the new market spaces
250 _a ed.
260 _aLondon :
_bNicholas Brealey,
_c1999.
300 _a296 p. ;
_c cm.
504 _aincludes bibliographical index
650 0 _aCUSTOMER SERVICES.
650 0 _aTARGET MARKETING.
908 _a080116
942 _2lcc
_cB
999 _c9137
_d9137