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020 _a9781111350215
020 _a9780750665728
040 _cMSU
_bEnglish
_erda
041 _aeng
050 _aTX911.3.P4 NIC
100 1 _aNickson, Dennis
_919957
_eauthor - Deputy Head of Department, Department of Human Resource Management, Strathclyde Business School, University of Strathclyde, Glasgow, Scotland
245 1 0 _aHuman resource management for the hospitality and tourism industries
_cDennis Nickson
260 _aAmsterdam
_bButterworth-Heinemann
_c2007
300 _a305 pages
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
_bn
338 _2rdacarrier
_avolume
_bnc
504 _aIncludes bibliographical references and index.
505 _g1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
520 _aUtilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It is illustrated with examples of best practice and case studies.
650 0 _aTourism
_911138
_xPersonnel management
650 0 _aHospitality industry
_xPersonnel management
_920125
942 _2lcc
_cB