000			01850nam a22002897a 4500
999			_c74033 _d74033
003			ZW-GwMSU
005			20190902125255.0
008			190902b ||||| |||| 00| 0 eng d
020			_a9781111350215
020			_a9780750665728
040			_cMSU _bEnglish _erda
041			_aeng
050			_aTX911.3.P4 NIC
100	1		_aNickson, Dennis _919957 _eauthor - Deputy Head of Department, Department of Human Resource Management, Strathclyde Business School, University of Strathclyde, Glasgow, Scotland
245	1	0	_aHuman resource management for the hospitality and tourism industries _cDennis Nickson
260			_aAmsterdam _bButterworth-Heinemann _c2007
300			_a305 pages
336			_2rdacontent _atext
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
504			_aIncludes bibliographical references and index.
505			_g1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
520			_aUtilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It is illustrated with examples of best practice and case studies.
650		0	_aTourism _911138 _xPersonnel management
650		0	_aHospitality industry _xPersonnel management _920125
942			_2lcc _cB