000 | 01850nam a22002897a 4500 | ||
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999 |
_c74033 _d74033 |
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003 | ZW-GwMSU | ||
005 | 20190902125255.0 | ||
008 | 190902b ||||| |||| 00| 0 eng d | ||
020 | _a9781111350215 | ||
020 | _a9780750665728 | ||
040 |
_cMSU _bEnglish _erda |
||
041 | _aeng | ||
050 | _aTX911.3.P4 NIC | ||
100 | 1 |
_aNickson, Dennis _919957 _eauthor - Deputy Head of Department, Department of Human Resource Management, Strathclyde Business School, University of Strathclyde, Glasgow, Scotland |
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245 | 1 | 0 |
_aHuman resource management for the hospitality and tourism industries _cDennis Nickson |
260 |
_aAmsterdam _bButterworth-Heinemann _c2007 |
||
300 | _a305 pages | ||
336 |
_2rdacontent _atext |
||
337 |
_2rdamedia _aunmediated _bn |
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338 |
_2rdacarrier _avolume _bnc |
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504 | _aIncludes bibliographical references and index. | ||
505 | _g1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research | ||
520 | _aUtilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It is illustrated with examples of best practice and case studies. | ||
650 | 0 |
_aTourism _911138 _xPersonnel management |
|
650 | 0 |
_aHospitality industry _xPersonnel management _920125 |
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942 |
_2lcc _cB |