| 000 | 00564nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c58039 _d58039 |
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| 003 | ZW-GwMSU | ||
| 005 | 20170918181626.0 | ||
| 008 | 161122b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0029185556 | ||
| 040 | _cMSU | ||
| 100 | _aBERRY, Leonard L. | ||
| 245 |
_aOn great service _ba framework for action _cLeonard L Berry |
||
| 260 |
_aNew York _bThe Free Press _c1995 |
||
| 300 | _a292 p. | ||
| 504 | _aIncludes index. | ||
| 650 |
_aCustomer service _xQuality control |
||
| 650 |
_aCustomer service _xManagement _xCase studies _zUnited States |
||
| 942 |
_2lcc _cB |
||