| 000 | 00661cam a2200217 4500 | ||
|---|---|---|---|
| 001 | 0000017995 | ||
| 003 | ZW-GwMSU | ||
| 005 | 20170918175322.0 | ||
| 008 | 080109 xx 000 0 | ||
| 020 | _a0070217602 | ||
| 040 | _cMSU | ||
| 100 | 0 | _aFITZSIMMONS, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology _cJames A Fitzsimmons and Mona J Fitzsimmons |
| 250 | _aSecond | ||
| 260 |
_aBoston : _bIrwin McGraw-Hill, _c1998. |
||
| 300 | _a613 p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | _aFITZSIMMONS, Mona J. | ||
| 942 |
_2lcc _cB |
||
| 999 |
_c51104 _d51104 |
||