000 00294cam a2200133 4500
001 0000010679
005 20170918142737.0
100 0 _aBRYSON , John R.
245 1 0 _aService worlds.
260 _aLondon :
_bRoutledge,
_c2004.
300 _a286p.
650 0 _aSERVICE INDUSTRIES
908 _a070719
999 _c4870
_d4870