| 000 | 00551cam a2200205 4500 | ||
|---|---|---|---|
| 003 | ZW-GwMSU | ||
| 005 | 20170918141843.0 | ||
| 008 | 141124b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471720348 | ||
| 040 | _cMSU | ||
| 100 | 0 | _aGRONROOS, Christian | |
| 245 | 1 | 0 |
_aService management and marketing _ba customer relationship _cChristian Gronroos |
| 250 | _a2nd. | ||
| 260 |
_aChichester : _bJohn Wiley, _c2004. |
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| 300 | _a394 p. | ||
| 504 | _aIncludes index | ||
| 650 | 0 | _aService industrial marketings. | |
| 908 | _a070719 | ||
| 942 |
_2lcc _cB |
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| 999 |
_c2887 _d2887 |
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