000 00644nam a22002177a 4500
003 ZW-GwMSU
005 20170918160254.0
008 120417t xxu||||| |||| 00| 0 eng d
020 _a9780670921348
040 _cMSU
100 _aSTONE, Douglas
_911521
245 _aDifficult conversations
_bhow to discuss what matters most
_cDouglas Stone
260 _aLondon
_bPenguin Group
_c1999
300 _a315 p.
650 _aInterpersonal communication
_911522
650 _aInterpersonal communication
_911523
_xCase studies
650 _aCommunication
700 _aPATTON, Bruce
_911524
700 _aHEEN, Sheila
_911525
942 _2lcc
_cB
999 _c23874
_d23874