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020 _a812030909
040 _cMSU
100 1 _aLUDLOW, Ron.
_9386
245 1 4 _aThe essence of effective communication.
260 _aHertfordshire :
_bPrentice Hall,
_c1992.
300 _avi,156 p.
504 _aIncludes bibliographical references and index.
700 _aPANTON, Fergus
_9387
908 _a070719
942 _2lcc
_cA
999 _c18808
_d18808