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022 _a00935301
040 _aMSU
_bEnglish
_cMSU
_erda
050 0 0 _aHF5415.3 JOU
100 1 _aGu, Yangjie
_eauthor
245 1 0 _aTurning the page :
_bthe impact of choice closure on satisfaction /
_ccreated by Yangjie Gu, Simona Botti and David Faro
264 1 _aChicago :
_bUniversity of Chicago Press,
_c2013.
336 _2rdacontent
_atext
_btxt
337 _2rdamedia
_aunmediated
_bn
338 _2rdacarrier
_avolume
_bnc
440 _aJournal of consumer research
_vVolume 40, number 2,
520 3 _aAfter having made a purchase decision, consumers often revisit their choice and ponder forgone alternatives. This tendency can lower satisfaction with the selected alternative, especially when choices are difficult. We introduce the concept of “choice closure”—defined as the psychological process by which consumers come to perceive a decision to be final—and show that specific physical acts that are metaphorically associated with the concept of closure (such as covering or turning a page on the rejected alternatives) trigger choice closure in the context of difficult choices. Four studies show that performing acts of closure inhibits consumers' propensity to reconsider their decision process and to engage in unfavorable comparisons between the chosen and the forgone options, resulting in greater satisfaction with the outcome of choices made from large sets. These findings suggest that subtle cues, which do not alter the actual choice context, can improve satisfaction with a difficult decision.
650 _aPurchase decision
_vDecision theory
_xPersonality trait
700 1 _aBotti, Simona
_eco author
700 1 _aFaro, David
_eco author
856 _uhttps://doi.org/10.1086/670252
942 _2lcc
_cJA
999 _c169098
_d169098