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022			_a02683962
040			_aMSU _bEnglish _cMSU _erda
050	0	0	_aT58.5 JOU
100	1		_aSoh, Christina _eauthor
245	1	0	_aManaging Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach _ccreated by Christina Soh, Cecil Eng Huang Chua and Harminder Singh
264	1		_aLondon _bPalgrave, _c2013
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
440			_aJournal of Information Technology _vVolume 26, number 1
520	3		_aWhile substantial research has examined the control of Information systems (IS) projects, most studies In this area have only examined how one controller manages a single group of controllees. However, many IS projects, especially enterprise systems projects (often initiated by an organization's corporate headquarters, and involving business unit users and consultants), have multiple stakeholders. The corporate headquarters (the project's principal controller) must simultaneously ensure that the various stakeholders are aligned with the project's goals despite their diverse motivations, and that the stakeholders collaborate with each other to achieve project success. Behavior control theory argues that the controller enacts a control portfolio of formal and Informal controls. However, the presence of multiple controllee groups increases the complexity of vertical controller- controllee relationships, the salience of controllee-controllee relationships, and the interaction between these vertical and horizontal relationships. We therefore examined the creation and evolution of the control portfolio In a multi-stakeholder project over a period of 14 months. We found that (1) the principal controller did enact separate controls for the user and consultant groups; (2) there was more than one controller - the principal controller co-existed with subordinate controllers; and (3) controls enacted by the subordinate controllers and other controllees that cut across stakeholder groups required the support of the principal controller.
650			_aManaging Diverse Stakeholders _vEnterprise Systems Projects _xControl Portfolio Approach
700			_aChua, Cecil Eng Huang _eco-author
700			_aSingh, Harminder _eco-author
856			_uhttps://doi.org/10.1057/jit.2010.13
942			_2lcc _cJA
999			_c166960 _d166960