000			02048nam a22003257a 4500
003			ZW-GwMSU
005			20240308100820.0
008			240308b |||||||| |||| 00| 0 eng d
020			_a9781506315737 (pbk. : alk. paper)
040			_bEnglish _cMSULIB _erda
050	0	0	_aHD49 ULM
100	1		_aUlmer, Robert R., _d1969- _eauthor.
245	1	0	_aEffective crisis communication : _bmoving from crisis to opportunity / _ccreated by Robert R. Ulmer, University of Nevada, Las Vegas, Timothy L. Sellnow, University of Central Florida, Matthew W. Seeger, Wayne State University.
250			_aFourth Edition.
264		1	_bSAGE Publications, _c2018
300			_axviii, 220 pages : _billustrations ; _c23 cm
336			_atext _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aRevised edition of the authors' Effective crisis communication, [2015]
504			_aIncludes bibliographical references and index.
505	0		_aAcknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.
650		0	_aCrisis management.
650		0	_aEmergency management.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960- _eauthor.
700	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- _eauthor.
942			_2lcc _cB
999			_c163839 _d163839