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040 _aMSU
_cMSU
_erda
100 _aFletcher Adrienne
_eauthor
245 _aCurrent social media uses and evaluations in American museums
_ccreated by Adrienne Fletcher and Moon J. Lee
264 _aFlorida
_bRoutledge
_c2012
336 _2rdacontent
_atext
_btxt
337 _2rdamedia
_aunmediated
_bn
338 _2rdacarrier
_avolume
_bnc
440 _vVolume , number ,
520 _aThe purpose of this study was to investigate how American museums are currently using social media. We assessed which social media sites are being used, to what purpose, and how this use is being evaluated. To determine which museums are using social media to increase participant engagement toward relationship maintenance, we collected 315 online surveys among American museums, and conducted nine in-depth interviews with professionals currently working with social media. Results indicate that American museum professionals believe becoming involved with social media is important. Museums are still mostly involved with one-way communication strategies using Facebook and Twitter to focus on event listing, reminders, and reaching larger or newer audiences by increasing the number of fans and promotional messaging. There is some evidence to suggest museums are trying to increase their use of social media for multi-way communication strategies.
650 _aAmerican museums
650 _asocial media management
650 _aevaluations in museums
942 _2lcc
_cJA
999 _c159926
_d159926