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040 _aMSU
_cMSU
_erda
100 _aBEST, Katie
245 _aMaking museum tours better
_bunderstanding what a guided tour really is and what a tour guide really does
264 _aPhiladelphia
_bRoutledge
_c2012
336 _2rdacontent
_atext
_btxt
337 _2rdamedia
_aunmediated
_bn
338 _2rdacarrier
_avolume
_bnc
440 _vVolume , number ,
520 _aTour guiding is much-practised and yet little-studied, particularly within the museum sector. Consequently, we have little understanding of the nature of guided tours and this results in untested assumptions forming the basis of training and practice. Because of this lack of knowledge, we cannot capitalise on the opportunities that tours present for museums to engage with their publics; nor can we counteract the challenges which their design and delivery present for the contemporary museum. This article uses detailed studies of guides-in-practice to show that tours are highly interactive pursuits, as opposed to the somewhat pre-scripted ‘lectures’ that they are often considered to be. As such, this paper intends to respecify what a tour is, how guides are trained and managed, and how electronic museum guides are designed and deployed.
650 _atour guides
650 _adocents
650 _avisitor experience
856 _uhttps://doi.org/10.1080/09647775.2012.644695
942 _2lcc
_cJA
999 _c159882
_d159882