000			01564nam a22002657a 4500
003			ZW-GwMSU
005			20210324120338.0
008			210324b ||||| |||| 00| 0 eng d
040			_aMSU _cMSU _erda
100	1		_aMarques , Susan H _eauthor
245			_aEnvironmental factors and satisfaction in a specialty store / _ccreated by Susan Henriques Marques
264			_aNew York: _bTaylor and Francis, _c2013
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
440			_aThe international review of retail, distribution and consumer _vVolume 23 , number 4 ,
520			_aGiven the intense competition experienced in the sector, retailers have been designing strategies to create an environment conducive to consumer satisfaction and purchase, particularly in supermarkets and hypermarkets. This paper develops a conceptualization of customer satisfaction based on field data collected in a specialty store, focusing on the relative importance of the environmental factors on satisfaction. The results show that the most important environmental determinant of customer satisfaction is the variety of products. The help from employees, lighting, layout and design also stand out from the set of stimuli considered
650	4		_aStore environment
650	0		_aConsumer perceptions
650	0		_aConsumer satisfaction
700	1		_aCardoso, Maria Margarida _eauthor
700	1		_aPalma Ana Patricia _eauthor
856			_uhttps://doi.org/10.1080/09593969.2013.785442
942			_2lcc _cJA
999			_c156326 _d156326