000			01739nam a22002657a 4500
999			_c154376 _d154376
003			ZW-GwMSU
005			20200902092210.0
008			200824b ||||| |||| 00| 0 eng d
020			_a9781409443124 (pbk.)
040			_cMSU _beng _erda
041			_aeng
050	0	0	_aHD69.P75 HAR
100	1		_aHarrin, Elizabeth _eAuthor
245	1	0	_aCustomer-centric project management _ccreated by Elizabeth Harrin and Phil Peplow
260			_aFarnham _bGower _c2012
300			_a115 pages _billustrations _c24 cm
490	0		_aAdvances in project management
504			_aIncludes bibliographical references and index.
505	0		_aIntroducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
520			_aThere has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance
650		0	_aProject management.
650		0	_aCustomer relations
700	1		_aPeplow, Phil _eAuthor
942			_2lcc _cB