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008 170213b xxu||||| |||| 00| 0 eng d
020 _a0471644099
040 _cMSU
245 1 0 _aCustomer relationship management :
_ba strategic imperative in the world of e-Business
_cEdited by Stanely A. Brown
260 _aOntario
_bJohn Wiley and Sons Canada, Ltd.
_c2000.
300 _a345 p.
650 0 _aCustomer relations.
700 _aBROWN, Stanley A. (ed.)
908 _a070719
942 _2lcc
_cB