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		Measuring customer satisfaction : surveying design, use, and statistical analysis methods` Bob E Hayes by HAYES, Bob E Edition: Second Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee : ASQ Quality Press, 1998 Availability: Items available for loan: Main Library (1)Call number: HF5415.335 HAY . Place hold Add to cart (remove)
		Creating a world class organization Ten performance measures of business success Bryan D Prescott by PRESCOTT, Bryan D Material type: Text; Format: print ; Literary form: Not fiction Publication details: India Kogan page 1999 Availability: Items available for loan: Main Library (1)Call number: HF5386 PRE. Place hold Add to cart (remove)
		No cover image available The joyless economy. an inquiry into human satisfaction and consumer dissatisfaction Tibor Scitovsky. by SCITOVSKY, Tibor Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Oxford University Press 1967 Availability: Items available for loan: Main Library (1)Call number: HF5415.3 SCH. Place hold Add to cart (remove)
		No cover image available Ama handbook for customer satisfaction Alan Dutka by DUTKA, Alan Series: (American marketing association) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood NTC Business Books 1994 Availability: Items available for loan: Main Library (1)Call number: HF5415.3 DUT. Place hold Add to cart (remove)
		Building great customer experiences by Colin Shaw by SHAW, Colin IVENS, John Edition: Revised edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire Palgrave Macmillan 2005 Availability: Items available for loan: Main Library (2)Call number: HF5415.5 SHA, ... Place hold Add to cart (remove)
		Meeting of the minds: creating the market-based enterprise Vincent P Barabba by BARABBA, Vincent P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 1995 Availability: Items available for loan: Main Library (1)Call number: HF5415.2 BAR. Place hold Add to cart (remove)
		Close to the customer 25 management tips from the other side of the counter James H Donnelly by DONNELLY, James H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Illinois Richard D. Irwin, Inc. 1992 Availability: Items available for loan: Main Library (1)Call number: HF5415.5.D65 CLO. Place hold Add to cart (remove)
		Aftermarketing: how to keep customers for life through relationship marketing Terry,G.Vavra by VAVRA,Terry.G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Illinois Business one Irwin 1992 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 VAV. Place hold Add to cart (remove)
		The loyalty effect: the hidden force behind growth, profits, and lasting value Frederick F Reichheld and Thomas Teal by REICHHELD, Frederick F TEAL, Thomas Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 1996 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 REI. Place hold Add to cart (remove)
		Field service management an integrated approach to increasing customer satisfaction Arthur V Hill by HILL, Arthur V Material type: Text; Format: print ; Literary form: Not fiction Publication details: Illinois Richard D. Irwin, inc., 1992 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 HIL. Place hold Add to cart (remove)
		The customer delight principle exceeding customers' expectations for bottom-line success Timothy Keiningham and Terry Vavra by KEININGHAM, Timothy VAVRA, Terry Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 2001 Availability: Items available for loan: Main Library (1)Call number: HF5415.335 KEI. Place hold Add to cart (remove)
		Keeping customers for life Joan Koob Cannie and Donald Caplin by CANNIE, Joan K CAPLIN, Donald Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 1991 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 CAN. Place hold Add to cart (remove)
		No cover image available An assessment of the effectiveness of the consumer rights protection strategies used in Zimbabwe, Masvingo: a case study of consumer council of Zimbabwe Pamella Chikondowa. by CHIKONDOWA, Pamela CHILUNJIKA [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University 2016 Availability: Items available for loan: Zvishavane Library (1)Call number: HF5415 32 CHI. Place hold Add to cart (remove)
		Customer centered growth: five proven strategies for building competitive advantage Richard Whiteley and Diane Hessan by WHITELEY, Richard HESSAN, Diane Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Addison-Wesley Publishing Company 1996 Availability: Items available for loan: Main Library (1)Call number: HF5415.3 WHI. Place hold Add to cart (remove)
		Know your customer new approaches to understanding customer value and satisfaction Robert B Woodruff and Sarah F Gardial by WOODRUFF, Robert B GARDIAL, Sarah F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Blackwell Publishers, Inc. 1996 Availability: Items available for loan: Main Library (1)Call number: HF5415.32 WOO. Place hold Add to cart (remove)
		No cover image available Investigating the funding gap for the activities of Consumer Council of Zimbabwe/by Henry Musongwe. by Musongwe, Henry Mazhindu [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2015 Availability: Items available for loan: Main Library (1)Call number: HF5415.32MUS. Place hold Add to cart (remove)
		No cover image available The effectiveness of rebranding on consumer purchasing decisions: A case study of the Grain Marketing Board/by Yeukai Njanji by Njanji, Yeukai Mandina [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HF5828NJA. Place hold Add to cart (remove)
		No cover image available Environmental factors and satisfaction in a specialty store / created by Susan Henriques Marques by Marques , Susan H [author] Cardoso, Maria Margarida [author] Palma Ana Patricia [author] Series: The international review of retail, distribution and consumer ; Volume 23 , number 4 , Material type: Text; Format: print ; Literary form: Not fiction New York: Taylor and Francis, 2013 Online resources: Click here to access online Availability: Items available for reference: Main Library: Not for loan (1)Call number: HF5429 INT. Add to cart (remove)
		Stop selling, start partnering: the new thinking about finding and keeping customers / created by Larry Wilson and Hersch Wilson. by Wilson Larry [author] Hersch Wilson [author] Material type: Text; Format: print ; Literary form: Not fiction Oliver Wight Publications, Inc, ©1994 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 WIL. Place hold Add to cart (remove)