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		Delivering quality service balancing customer perceptions and expectations Valarie A Zeithaml, A Parasuraman and Leonard L Berry by ZEITHAML, Valarie A PARASURAMAN, A BERRY, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 1990 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 ZEI. Place hold Add to cart (remove)
		No cover image available Services marketing : by ZEITHAML, Valarie A Edition: 3rd. Material type: Text Publication details: New Delhi : Tata Mcgraw-Hill, 2003 Availability: Items available for loan: Batanai Library (6)Call number: HD9980.5 ZEI, ... Harare Campus Library (6)Call number: HD9980.5 ZEI, ... Main Library (14)Call number: HD9980.5 ZEI, ... Main Library Archives (7)Call number: HD9980.5 ZEI, ... PostGraduate Studies Library (1)Call number: HD9980.5 ZEI. Zvishavane Library (1)Call number: HD9980.5 ZEI . Items available for reference: Main Library Archives: Not for loan (6)Call number: HD9980. 5 ZEI , ... Place hold Add to cart (remove)
		Services marketing : intergrating customer focus across the firm Valarie A Zeithaml, Mary Jo Bitner and Dwayne D Gremler by ZEITHAML, Valarie A ZEITHAML, Valarie A GREMLER, Dwayne D Edition: Fourth Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Mcgraw-Hill 2006 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 ZEI. Place hold Add to cart (remove)
		Services marketing : intergrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler by ZEITHAML, Valarie A Bitner, Jo Mary [co-author] Gremler, Dwayne D [co-author] Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Mcgraw-Hill, 2018 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HD9980.5 ZEI. Place hold Add to cart (remove)