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		Aftermarketing: how to keep customers for life through relationship marketing Terry,G.Vavra by VAVRA,Terry.G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Illinois Business one Irwin 1992 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 VAV. Place hold Add to cart (remove)
		The customer delight principle exceeding customers' expectations for bottom-line success Timothy Keiningham and Terry Vavra by KEININGHAM, Timothy VAVRA, Terry Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 2001 Availability: Items available for loan: Main Library (1)Call number: HF5415.335 KEI. Place hold Add to cart (remove)

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