50 quality improvement and quality assurance approaches : simple, easy and effective ways to improve performance / created by Sharron Mansell ; edited by Ann Gravells ; with illustrations by Andrew Hampel.

Includes bibliographical references and index.

1. Agreeing action plans2. Allocating responsibilities to team members3. Checking for plagiarism, fraud and malpractice4. Coaching and mentoring others5. Communicating with a team6. Completing awarding organisation reports7. Completing continuing professional development activities8. Completing quality assurance records9. Creating a bank of assessment questions and exemplar answers10. Creating and updating policies and procedures11. Creating job descriptions or role/person specifications12. Dealing with appeals, complaints and disputes13. Designing and updating quality documents and templates14. Designing questionnaires and surveys15. Devising a quality assurance rationale16. Devising a quality assurance strategy17. Following regulations and requirements18. Inducting new staff19. Interpreting the content of qualifications, programmes and standards20. Interviewing prospective staff21. Keeping and maintaining records22. Making decisions when sampling evidence23. Managing a team24. Managing risks and contingency planning25. Managing team meetings26. Managing unsatisfactory performance27. Observing staff and using learning walks28. Planning and tracking internal quality assurance activities29. Planning and tracking quality improvement activities30. Planning strategic aims and continuous quality improvement31. Preparing for an external inspection32. Preparing for an external quality assurance remote sample33. Preparing for an external quality assurance visit34. Producing resources35. Providing feedback36. Questioning others37. Reviewing and updating assessment activities38. Reviewing and updating internal quality assurance activities39. Sampling learners' work40. Shadowing staff41. Standardising practice42. Undertaking evaluation activities43. Undertaking joint work scrutiny44. Undertaking peer observations45. Updating staff46. Using a SWOT analysis47. Using role play48. Using web conferences, online meetings and webinars49. Using work plans50. Writing self-assessment reports

A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.