The dynamics of service reflections on the changing nature of customer / provider interactions Barbara A Gutek

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Material type: Text

TextPublication details: San Franscisco Jossey-Bass 1995Description: 304 pISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Main Library Open Shelf	HF5415.5 GUT (Browse shelf(Opens below))	132390	Available		BK111690

Includes bibliographical references and index.

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