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		Delivering quality service balancing customer perceptions and expectations Valarie A Zeithaml, A Parasuraman and Leonard L Berry by ZEITHAML, Valarie A PARASURAMAN, A BERRY, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 1990 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 ZEI. Place hold Add to cart (remove)
		No cover image available Analysis of QoS in the user's perspective of the common services in cellular systems UMTS/3G and LTE : A case study of mobile networks in Angola. Helder S.L. Barros. by BARROS, Helder.S.L Nechibvute, A [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2016 Availability: Items available for loan: Main Library (1)Call number: HD9980.5 BAR. Place hold Add to cart (remove)
		No cover image available The impact of service quality on brand equity in public road transport: Case of Zimbabwe United Passengers Company/by Batsirai J Toronga by Toronga, Batsirai J [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 TOR. Place hold Add to cart (remove)
		No cover image available The effect of service quality on patient satisfaction in Zimbabwe Public Hospitols/by Sibusisiwe Moyo by Dube, Sibusisiwe Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2018 Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 DUB. Place hold Add to cart (remove)