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		Service management operations, strategy and information technology James Fitzsimmons and Mona J Fitzsimmons by FITZSIMMONS, James A FITZSIMMONS, Mona J Edition: Third Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Irwin/McGraw-Hill 2001 Availability: Items available for loan: Main Library (2)Call number: HD9980.5 FIT, ... Place hold Add to cart (remove)
		Service management : operations, strategy, and information technology James A Fitzsimmons and Mona J Fitzsimmons by FITZSIMMONS, James A FITZSIMMONS, Mona J Edition: Second Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin McGraw-Hill, 1998 Availability: Items available for loan: Main Library (2)Call number: HD 9980.5 FIT , ... Place hold Add to cart (remove)
		No cover image available Service management and operations. by HAKSEVER, Cengiz... et al Edition: 2nd. Material type: Text Publication details: Dehli : Perason Education, 2005 Availability: Items available for loan: Batanai Library (1)Call number: HD 9980.5 SER . Place hold Add to cart (remove)
		Gemba Kaizen : by Masaaki Imai by IMAI, Masaaki Edition: ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 1997 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HD 31 IMA . Place hold Add to cart (remove)
		No cover image available Service management : operations, strategy, and information technology James A Fitzsimmons and Mona J Fitzsimmns by FITZSIMMONS, James A Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin McGraw-Hill, 2004 Availability: Items available for loan: Main Library (1)Call number: HD 9980.5 FIT . Place hold Add to cart (remove)
		No cover image available The impact of service quality on brand equity in public road transport: Case of Zimbabwe United Passengers Company/by Batsirai J Toronga by Toronga, Batsirai J [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 TOR. Place hold Add to cart (remove)
		No cover image available The effectiveness of service design on medical insurance industry's performance customer's perspective/ Angellah Rufu by Rufu, Angellah Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2018 Availability: Items available for loan: Harare Campus Library (1)Call number: RA971.3 RUF. Place hold Add to cart (remove)