Midlands State University Library
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Tour operators and operations : development, management and responsibility / created by Jakki Holland and David Leslie.

By: Contributor(s): Material type: TextTextPublisher: CABI, 2017Description: 282 pages : illustrations ;24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781780648231 (pbk. : alk. paper)
Subject(s): LOC classification:
  • G155.A1 HOL
Contents:
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Book Batanai Library Open Shelf G155.A1 HOL (Browse shelf(Opens below)) 163231 Available BK151460
Book Book Batanai Library Open Shelf G155.A1 HOL (Browse shelf(Opens below)) 163232 Available BK151457

Includes bibliographical references and index.

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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