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		The innovator's dilemma : when technologies cause great firms to fail Clayton M Christensen by CHRISTENSEN, Clayton M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2013 Availability: Items available for loan: Harare Campus Library (2)Call number: HD53 CHR, ... Main Library (2)Call number: HD53 CHR, ... Place hold Add to cart (remove)
		Let me speak to the manager! : selling from the buyer's point of view Daniel M Boland by BOLAND, Daniel M Series: (Avant Leadership Guide Series) Material type: Text; Format: print ; Literary form: Not fiction Publication details: California Avant Books 1992 Availability: Items available for loan: Main Library (1)Call number: HF5438.4 BOL. Place hold Add to cart (remove)
		Service breakthroughs : changing the rules of the game James L Heskett, W Earl Sasser and Christopher W L Hart by HESKETT, James L SASSER, W. E HART, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1990 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 HES. Place hold Add to cart (remove)
		Managing service as a strategic profit center Donald F. Blumberg by BLUMBERG, Donald F Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 1991 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 BLU. Place hold Add to cart (remove)
		No cover image available The impact of process innovation on customer satisfaction in the mobile telecommunication industry of Zimbabwe/ Patience Makaza by MAKAZA, Patience Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru Midlands State 2016 Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 MAK. Place hold Add to cart (remove)
		No cover image available The impact of service quality on customer satisfaction: A case of Tobacco sales floor/by Mandy Mutama by Mutama, Mandy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2016 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 MUT. Place hold Add to cart (remove)
		No cover image available The contibution of bank customers, economic environment and commercial banks to the default rate on loans in Zimbabwe/by Christopher Berejena by Berejena, Christopher [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2018 Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 BER. Place hold Add to cart (remove)
		No cover image available The impact of cost cutting measures on service delievery of parastatals: A case of Sport and Recreation commission Leonard Mashinga by Mashinga, Leonard Satande,J [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HD69 MAS. Place hold Add to cart (remove)
		No cover image available Gateway schools trust help desk system Denver Museka by MUSEKA, Denver Ruvinga, Mrs [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2013 Availability: Items available for loan: Main Library (1)Call number: QA76.76.D47 MUS. Place hold Add to cart (remove)
		No cover image available The impact of service quality on brand equity in public road transport: Case of Zimbabwe United Passengers Company/by Batsirai J Toronga by Toronga, Batsirai J [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 TOR. Place hold Add to cart (remove)
		No cover image available The effects of store environment on customer buying behaviour: A case of Midlands Spar/by Kudakwashe Takawira by Takawira, Kudakwashe [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2015 Availability: Items available for loan: Main Library (1)Call number: HF5415 TAK. Place hold Add to cart (remove)
		No cover image available Influence of innovation on survival of universities: A case of State Universities in Zimbabwe/by Svinurai Chademana by Chademana Svinurai Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2017 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 CHA. Place hold Add to cart (remove)
		No cover image available The effects of product positioning on company perfomance: A case of GMB/by Angella Sithole by Sithole, Angella Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2014 Availability: Items available for loan: Main Library (1)Call number: HD70.U5 SIT. Place hold Add to cart (remove)
		No cover image available An evaluation of service quality delievery and customer satisfaction: A case of Nust admissions and student records/by Sithembiso Fuzwayo by Fuzwayo, Sithembiso [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2016 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 FUZ. Place hold Add to cart (remove)
		No cover image available Innovation and its impact on customer base: A case of Econet Wireless Zimbawe/by Langton Rashamira by Rashamira, Langton [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2013 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 RAS. Place hold Add to cart (remove)
		No cover image available The impact of corporate governance practices on costumer satisfaction/by Malvern T Taderera by Taderera, Malvern T Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2017 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HD2741 TAD. Place hold Add to cart (remove)
		No cover image available Service quality and customer satisfaction in the Road Passenger Transport Sector: A case study of Road Port Bus Terminus in Zimbabwe/by Nyasha Machengete by Machengete, Nyasha [Supervisor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2018 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 MAC. Place hold Add to cart (remove)
		No cover image available An evaluation of customer retention strategies in the Clothing Retail Industry in Zimbabwe/by Anna Mlambo by Mlambo, Anna Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2017 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 MLA. Place hold Add to cart (remove)
		No cover image available Effectiveness of repositioning strategies which were adopted by Commercial Banks to enhance customer confidence in the Financial sector in Zimbabwe/by Eveline Tamisayi by Tamisayi, Eveline Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru: Midlands State University, 2017 Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HG1616 TAM. Place hold Add to cart (remove)