Midlands State University Library

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Handbook of CRM : achieving exellence in customer management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Elsevier, 2006
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 MOL .

The relationship revolution : closing the customer promise gap by Larry Hochman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: West Sussex John Wiley & Sons 2010
Availability: Items available for loan: Main Library (6)Call number: HF5415.5 HOC, ...

Customer relationship management concepts and technologies Francis Buttle by
Edition: Second
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam Elsevier Limited 2009
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 BUT. Main Library (2)Call number: HF5415.5 BUT, ...

Six sigma for financial professionals D H Stamatis by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley and Sons 2003
Availability: Items available for loan: Main Library (1)Call number: HD62.15 STA.

Profitable customer engagement concepts, metrics, and strategies V Kumar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Sage publishers 2013
Availability: Items available for loan: Harare Campus Library (3)Call number: HF5415.5 KUM, ...

Customer experience management : a revolutionary approach to connecting with your customers Bernd H Schmitt by
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley and Sons, 2003
Availability: Items available for loan: Main Library (2)Call number: HF 5415.5 SCH , ...

Delivering the customer experience : creating attainable dreams : a guide for retail teams Mark F. Dorgan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Teddington Mark F. Dorgan 2010
Availability: Items available for loan: Harare Campus Library (2)Call number: HF5415.5 DOR, ... Main Library (2)Call number: HF5415.5 DOR, ...

Econet wireless customer relationship & management information system by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru Midlands State University 2012
Availability: Items available for loan: Main Library (1)Call number: HF5415.Z56 CHI.

Customer relationship management : concepts and technologies Francis Buttle and Stan Maklan by
Edition: Third
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Routledge 2015
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 BUT.

Customer relationship management as a strategy for company performance telecommunications sector/ Caroline Marck by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru Midlands State University 2018
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 MAR.

The impact of process innovation on customer satisfaction in the mobile telecommunication industry of Zimbabwe/ Patience Makaza by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru Midlands State 2016
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 MAK.

A fremework for customer experience management in the Higher and Tertiary education sector: Case study of State Universities in Zimbabwe/by Toma Upenyu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2017
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 UPE.

The contibution of bank customers, economic environment and commercial banks to the default rate on loans in Zimbabwe/by Christopher Berejena by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2018
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 BER.

Meikles gift suggestion system/by Memory Zhonga by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2012
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 ZHO.

An asssesment of the effect of consumer portfolio management on new product design in fixed telecommunications sector in Zimbabwe: A case of Telone PVT LTD/by Gregory T Gapare by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2014
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 GAP.

The effects of store environment on customer buying behaviour: A case of Midlands Spar/by Kudakwashe Takawira by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2015
Availability: Items available for loan: Main Library (1)Call number: HF5415 TAK.

An evaluation of service quality delievery and customer satisfaction: A case of Nust admissions and student records/by Sithembiso Fuzwayo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2016
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 FUZ.

Innovation and its impact on customer base: A case of Econet Wireless Zimbawe/by Langton Rashamira by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2013
Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 RAS.

An evaluation of customer retention strategies in the Clothing Retail Industry in Zimbabwe/by Anna Mlambo by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2017
Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HF5415.5 MLA.

Effectiveness of repositioning strategies which were adopted by Commercial Banks to enhance customer confidence in the Financial sector in Zimbabwe/by Eveline Tamisayi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2017
Availability: Items available for loan: PostGraduate Studies Library (1)Call number: HG1616 TAM.

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