Midlands State University Library

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Customer relationship management : a strategic imperative in the world of e-Business Edited by Stanely A. Brown by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ontario John Wiley and Sons Canada, Ltd. 2000
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 CUS .

Exploiting CRM : by
Material type: Text Text
Publication details: Oxon : Hodder and Stoughton, 2002
Availability: Items available for loan: Main Library (1)Call number: HF 5415.5 MOL .

Customer relationship management : by
Material type: Text Text
Publication details: Singapore : Wiley, 2003
Availability: Items available for loan: Main Library (1)Call number: HF 5415.5 ZIK .

Handbook of CRM : achieving exellence in customer management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Elsevier, 2006
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 MOL .

Managing the customer experience : by
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Prentice Hall, 2002
Availability: Items available for loan: Main Library (1)Call number: HF 5415.5 SMI .

Relationship selling Mark W. Johnston by
Edition: Third
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill Education 2010
Availability: Items available for loan: Main Library (4)Call number: HF5438.25 JON , ...

Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention edited by Thorsten Hennig - Thurau and Ursula Hansen
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer, 2000
Availability: Items available for loan: Main Library (5)Call number: HF5415.55 REL, ...

Relationship marketing : by
Edition: ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer, 2000
Availability: Items available for loan: Main Library (1)Call number: HF 5415.55 REL .

Implementing strategic change Tools for transforming an organization. Steven H. Hoisington and S.A. Vaneswaran by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Tata McGraw-Hill, 2005
Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD58.8 HOI.

The relationship revolution : closing the customer promise gap by Larry Hochman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: West Sussex John Wiley & Sons 2010
Availability: Items available for loan: Main Library (6)Call number: HF5415.5 HOC, ...

Customer relationship management concepts and technologies Francis Buttle by
Edition: Second
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam Elsevier Limited 2009
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 BUT. Main Library (2)Call number: HF5415.5 BUT, ...

Permission marketing Seth Godin by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Pocket Books 2007
Availability: Items available for loan: Main Library (3)Call number: HF5415.55 GOD, ...

The new relationship marketing : how to build a large, loyal, profitable network using the social web Mari Smith by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ John Wiley and Sons 2011
Availability: Items available for loan: Main Library (6)Call number: HF5415.55 SMI, ...

Nice companies finish first : why cutthroat management is over- and collaboration is in by Peter Shankman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave Macmillan 2013
Availability: Items available for loan: Main Library (1)Call number: HD58.7 SHA.

Building great customer experiences by Colin Shaw by
Edition: Revised edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hampshire Palgrave Macmillan 2005
Availability: Items available for loan: Main Library (2)Call number: HF5415.5 SHA, ...

Six sigma for financial professionals D H Stamatis by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley and Sons 2003
Availability: Items available for loan: Main Library (1)Call number: HD62.15 STA.

Relationship marketing : a consumer experience approach / created by Steve Baron, Tony Conway and Gary Warnaby by Series: (Advanced Marketing Series)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Sage, 2010
Availability: Items available for loan: Harare Campus Library (2)Call number: HF5415.55 BAR, ... Main Library (2)Call number: HF5415.55 BAR, ...

Enterprise one to one: tools for competing in the interactive age Don Peppers and Martha Rogers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Double day 1997
Availability: Items available for loan: Main Library (1)Call number: HF5415.127 PEP.

Email marketing: using email to reach your target audience and build customer relationships Jim Strene and Anthony Priore by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York John Wiley & Sons 2000
Availability: Items available for loan: Main Library (1)Call number: HF5415.R655 STE.

Aftermarketing: how to keep customers for life through relationship marketing Terry,G.Vavra by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Illinois Business one Irwin 1992
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 VAV.

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