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		No cover image available Handbook of CRM : achieving exellence in customer management by PAYNE, Adrian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Elsevier, 2006 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 MOL . Place hold Add to cart (remove)
		No cover image available Customer relationship management Roger J Baran by BARAN, Roger J GALKA, Robert J STRUNK, Daniel P Edition: India Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Dehli South - Western 2008 Availability: Items available for loan: Main Library (1)Call number: HF5415.5BAR. Place hold Add to cart (remove)
		The relationship revolution : closing the customer promise gap by Larry Hochman by HOCHMAN, Larry Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Sussex John Wiley & Sons 2010 Availability: Items available for loan: Main Library (6)Call number: HF5415.5 HOC, ... Place hold Add to cart (remove)
		Customer relationship management concepts and technologies Francis Buttle by BUTTLE, Francis Edition: Second Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam Elsevier Limited 2009 Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 BUT. Main Library (2)Call number: HF5415.5 BUT, ... Place hold Add to cart (remove)
		The innovator's dilemma : when technologies cause great firms to fail Clayton M Christensen by CHRISTENSEN, Clayton M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review Press 2013 Availability: Items available for loan: Harare Campus Library (2)Call number: HD53 CHR, ... Main Library (2)Call number: HD53 CHR, ... Place hold Add to cart (remove)
		Six sigma for financial professionals D H Stamatis by STAMATIS, D. H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley and Sons 2003 Availability: Items available for loan: Main Library (1)Call number: HD62.15 STA. Place hold Add to cart (remove)
		Close to the customer 25 management tips from the other side of the counter James H Donnelly by DONNELLY, James H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Illinois Richard D. Irwin, Inc. 1992 Availability: Items available for loan: Main Library (1)Call number: HF5415.5.D65 CLO. Place hold Add to cart (remove)
		Winning the service game Benjamin Schneider and David E Bowen by SCHNEIDER, Benjamin BOWEN, David E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard business School press 1995 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 SCH. Place hold Add to cart (remove)
		Service management principles and practices: principles nad management Joseph D Patton and William H Bleuel by PATTON, D Joseph BLEUEL, William H Edition: Third Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Instrument society of America 1994 Availability: Items available for loan: Main Library (1)Call number: HF5415.5.B55 PAT. Place hold Add to cart (remove)
		On great service a framework for action Leonard L Berry by BERRY, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 1995 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 BER. Place hold Add to cart (remove)
		Let me speak to the manager! : selling from the buyer's point of view Daniel M Boland by BOLAND, Daniel M Series: (Avant Leadership Guide Series) Material type: Text; Format: print ; Literary form: Not fiction Publication details: California Avant Books 1992 Availability: Items available for loan: Main Library (1)Call number: HF5438.4 BOL. Place hold Add to cart (remove)
		Service breakthroughs : changing the rules of the game James L Heskett, W Earl Sasser and Christopher W L Hart by HESKETT, James L SASSER, W. E HART, Christopher W. L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1990 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 HES. Place hold Add to cart (remove)
		Managing service as a strategic profit center Donald F. Blumberg by BLUMBERG, Donald F Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 1991 Availability: Items available for loan: Main Library (1)Call number: HF5415.5 BLU. Place hold Add to cart (remove)
		Profitable customer engagement concepts, metrics, and strategies V Kumar by KUMAR, V Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage publishers 2013 Availability: Items available for loan: Harare Campus Library (3)Call number: HF5415.5 KUM, ... Place hold Add to cart (remove)
		Customer experience management : a revolutionary approach to connecting with your customers Bernd H Schmitt by SCHMITT, Bernd H Edition: ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley and Sons, 2003 Availability: Items available for loan: Main Library (2)Call number: HF 5415.5 SCH , ... Place hold Add to cart (remove)
		The innovators's solution : creating and sustaining successful growth Clayton M. Christensen and Michael E. Raynor by Christensen, Clayton M [author] Michael E. Raynor Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston Harvard Business Review Press 2003 Availability: Items available for loan: Doctor of Business Leadership Library (2)Call number: HD53 CHR, ... Harare Campus Library (1)Call number: HD53 CHR. PostGraduate Studies Library (2)Call number: HD53 CHR, ... Place hold Add to cart (remove)
		Delivering the customer experience : creating attainable dreams : a guide for retail teams Mark F. Dorgan. by DORGAN, M. F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Teddington Mark F. Dorgan 2010 Availability: Items available for loan: Harare Campus Library (2)Call number: HF5415.5 DOR, ... Main Library (2)Call number: HF5415.5 DOR, ... Place hold Add to cart (remove)
		No cover image available Econet wireless customer relationship & management information system by CHOKOMO, Edgar Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru Midlands State University 2012 Availability: Items available for loan: Main Library (1)Call number: HF5415.Z56 CHI. Place hold Add to cart (remove)
		No cover image available The impact of logistics systems on customer loyalty. Case of Africa paints by MUCHANGANA,Abraham Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gweru Midlands State University 2012 Availability: Items available for loan: Main Library (1)Call number: HF 5415.335 MUC. Place hold Add to cart (remove)

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