Midlands State University Library

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Delivering quality service balancing customer perceptions and expectations Valarie A Zeithaml, A Parasuraman and Leonard L Berry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 1990
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 ZEI.

On great service a framework for action Leonard L Berry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 1995
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 BER.

Investigating services quality dimensions in the Zimbawean motor vehicle servising sector/ Gerald Zhakata by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Gweru: Midlands State University, 2015
Availability: Items available for loan: Harare Campus Library (1)Call number: HF5415.5 ZHA.

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