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Drivers of customer satisfaction and relationship quality in system delivery projects created by Matti Juhani Haverila, Miia Martinsuo and Earl Naumann by Series: Journal of Strategic Marketing ; Volume 21, number 13,
Material type: Text Text; Format: print ; Literary form: Not fiction
Abingdon Taylor and Francis 2013
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HF5415.13 JOU.

Stop selling, start partnering: the new thinking about finding and keeping customers / created by Larry Wilson and Hersch Wilson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Oliver Wight Publications, Inc, ©1994
Availability: Items available for loan: Main Library (1)Call number: HF5415.5 WIL.

Pay as you go: a new proposal for museum pricing Bruno S. Frey by Series: ; Volume , number ,
Material type: Text Text; Format: print ; Literary form: Not fiction
Zurich Routledge 2012
Availability: Items available for reference: Main Library: Not for loan (1)Call number: AM 121 MUS.

Determining the suitability of the Satisfaction With Life and the Rosenberg Self-esteem scales in a cross-cultural setting Constance S. Maluka and Kate Grieve by Series: ; Volume , number ,
Material type: Text Text; Format: print ; Literary form: Not fiction
South Africa University of South Africa Press 2008
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: BF121NEW.

It's all in the attitude the role of job attitude strength in job attitude-outcome relationships by Series: ; Volume , number ,
Material type: Text Text; Format: print ; Literary form: Not fiction
Washington American Psychological Association 2015
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: BF636 JOU.

A note on the impact of economic regulation on life satisfaction created by Bodo Knoll , Hans Pitlik and Martin Rode by Series: Applied economics letters ; Volume 20, number 9
Material type: Text Text; Format: print ; Literary form: Not fiction
New York: Taylor and Francis, 2013
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HB1.A666 APP.

The impact of supervisor age on employee job satisfaction by Series: Applied Economics Letters ; Volume , number ,
Material type: Text Text; Format: print ; Literary form: Not fiction
New York Taylor & Francis 2013
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HB1.A666 APP.

Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services by Usha Lenko, Damodar Suar and Pratap K.J. Mohapatra by Series: ; Volume 11, number 1
Material type: Text Text; Format: print ; Literary form: Not fiction
New Delhi : Sage ; ©2010
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HC59.15 GLO.

Flourishing via workplace relationships: moving beyond instrumental support created by Amy E. Colbert , Joyce E. Bono and Radostina K. Purvanova by Series: Academy of Management journal ; Volume 59, number 4
Material type: Text Text; Format: print ; Literary form: Not fiction
New York: Academy of Management, 2016
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD28 ACA.

Different views of hierarchy and why they matter: hierarchy as inequality or as cascading influence created by J. Stuart Bunderson , Gerben S. van der Vegt , Yeliz Cantimur and Floor Rink by Series: Academy of management journal ; Volume 59, number 4
Material type: Text Text; Format: print ; Literary form: Not fiction
New York: Academy of Management, 2016
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD28 ACA.

Adoption and assessment of hospital information systems: a study of hospitals in Jalandhar/ created by Roopali Batra and Amanpartap Singh Pall by Series: Asia-Pacific journal of management research and innovation ; Volume 11, number 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Los Angeles: Sage, 2015
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD30.4 ASI.

An exploratory study on the relationship between stakeholder expectations, experiences and satisfaction in road maintenance created by Andreas Hartmann and Marieke Hietbrink by Series: Construction Management and Economics ; Volume 31, number 4-6
Material type: Text Text; Format: print ; Literary form: Not fiction
Abingdon: Taylor and Francis, 2013
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD9715.A1 CON.

The impact of pay understanding on pay satisfaction and retention: salary sacrifice understanding in the not-for-profit sector/ created by Gerrit J. M. Treuren and Elizabeth Frankish by Series: The journal of industrial relations ; Volume 56, number 1
Material type: Text Text; Format: print ; Literary form: Not fiction
London: Sage, 2014
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD8391 JOU.

The role of customer brand engagement in social media : conceptualisation, measurement, antecedents and outcomes/ created by Birgit Andrine Apenes Solem and Per Egil Pedersen by Series: International journal of internet marketing and advertising ; Volume 10, number 4
Material type: Text Text; Format: print ; Literary form: Not fiction
Geneva : Inderscience, 2016
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HF5415.1265 INT.

How a supportive partner may increase relationship satisfaction/ created by Duncan Cramer by Series: British journal of guidance and counselling ; Volume 34, number 1
Material type: Text Text; Format: print ; Literary form: Not fiction
London : Routledge, 2006
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: LB1027.5 BRI.

Effect of four aspects of rational statements on expected satisfaction with a close relationship/ created by Duncan Cramer by Series: British journal of guidance and counselling ; Volume 33, number 2
Material type: Text Text; Format: print ; Literary form: Not fiction
London : Routledge, 2005
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: LB1027.5 BRI.

Do customer satisfaction and reputation mediate the CSR–FP link? : evidence from Australia/ by Series: Australian journal of management ; Volume 37, number 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Los Angeles : Sage, 2012
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Availability: Items available for reference: Main Library: Not for loan (1)Call number: HD31 AUS.

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