TY  - BOOK
AU  - Robbins, Stephen
AU  - Hunsaker, Phillip
TI  - Training in interpersonal skills: tips for managing people at work
T2  - Always learning
SN  - 101292020695
PY  - 2014///
CY  - Essex
PB  - Pearson Education Limited
KW  - Supervision of employees
KW  - Interpersonal communication
N1  - Includes bibliographic references and index;  	Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal MessagesChapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: MotivatingChapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: LeadingChapter 12. Politicking Chapter 13. Applying Leadership Style Chapter 14. Managing Change Part V: TeamingChapter 15. Facilitating TeamworkChapter 16. Valuing Diversity Part VI: Problem Solving Chapter 17. Ethical Decision Making Chapter 18. Creative Problem Solving Chapter 19. Resolving ConflictsChapter 20. Persuading Chapter 21. Negotiating
ER  -