TY  - BOOK
AU  - VANDERMERWE,Sandra
TI  - Customer capitalism: The new business model of increasing returns in the new market spaces
SN  - 1861563078
PY  - 1999///
CY  - London
PB  - Nicholas Brealey
KW  - CUSTOMER SERVICES
KW  - TARGET MARKETING
N1  - includes bibliographical index
ER  -