TY  - BOOK
AU  - STITT,John
TI  - Managing for excellence: a systematic and holistic analysis of the process of quality and productivity improvement 
SN  - 0873890647
PY  - 1990///
CY  - Milwaukee 
PB  - Quality Press
KW  - Organizational effectiveness
KW  - Excellence
KW  - Quality control
N1  - Includes bibliographical references
ER  -