TY - BOOK AU - STOLOVITCH, Harold D. AU - KEEPS, Erica J. TI - Handbook of human performance technology : : improving individual and organizational performance worldwide SN - 0787911089 PY - 1999/// CY - San Francisco PB - Jossey-Bass/Pfeiffer KW - Performance technology KW - Handbooks, manuals N1 - Includes bibliographical references and index ER -