TY  - BOOK
AU  - HILL, Arthur V.
TI  - Field service management: an integrated approach to increasing customer satisfaction
SN  - 155623547X
PY  - 1992///
CY  - Illinois
PB  - Richard D. Irwin, inc., 
KW  - Customer service
KW  - Data processing
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -