TY  - BOOK
AU  - MASTRACCI, Sharon H.
AU  - GUY, Mary E.
AU  - NEWMAN, Meredith A.
TI  - Emotional labor and crisis response: working on the razor's edge
SN  - 9780765625199 (pbk)
PY  - 2012///
CY  - London
PB  - Taylor & Francis
KW  - Public service employment
KW  - Psychological aspects
KW  - United States
KW  - Crisis management
N1  - Includes bibliographical references and index
ER  -