TY  - BOOK
AU  - FITZSIMMONS, James A.
AU  - FITZSIMMONS, Mona J.
TI  - Service management: operations, strategy, and information technology
SN  - 0070217602
PY  - 1998///
CY  - Boston
PB  - Irwin McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -