TY  - BOOK
AU  - STONE, Douglas
AU  - PATTON, Bruce
AU  - HEEN, Sheila
TI  - Difficult conversations: how to discuss what matters most
SN  - 9780670921348
PY  - 1999///
CY  - London
PB  - Penguin Group
KW  - Interpersonal communication
KW  - Case studies
KW  - Communication
ER  -