TY  - BOOK
AU  - HOISINGTON, Steven H.
AU  - VANESWARAN, S.A.
TI  - Implementing strategic change: Tools for transforming an organization
SN  - 0070585598
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Organizational chenge
KW  - Customer relations
KW  - Six sigma (Quality control standard)
N1  - Includes index
ER  -