TY  - BOOK
AU  - Hamilton,John R
AU  - Tee,Singwhat
TI  - Expectations-to-value: connecting customers with business offerings
SN  - 14775212
AV  - HF5415.1265 INT 
PY  - 2015///
CY  - Geneva
PB  - Inderscience
KW  - Prior expectations
KW  - Expectations-to-value relationship
KW  - Customer connection
N2  - The literature developed expectations-to-value relationship is tested across the national pharmacy industry. The resultant expectations-to-value model delineates significant network paths - that can then be considered for value deliverance optimisation. This structural equation modelling (SEM) study shows the customer's prior expectations (measured as intentions and extensions) drive a network of value deliverance networks that are developing conjointly as each customer is acquiring their performance-related, servicing-related and emotive satisfier related dimensions of value
UR  - https://doi.org/10.1504/IJIMA.2015.070716
ER  -