TY  - BOOK
AU  - Townsend,Keith
AU  - Wilkinson,Adrian
AU  - Burgess,John
TI  - Filling the gaps: patterns of formal and informal participation
SN  - 0143831X
AV  - HD5650 EID 
PY  - 2013///
CY  - Los Angeles
PB  - Sage
KW  - Employee participation
KW  - Employee voice
KW  - Employment relations
N2  - Industrial relations scholarship has traditionally privileged union forms of employee participation. In more recent years there has been a shift to understand the role of participation in non-union firms. This article develops theory on employee participation through analysis of an Australian case study in the hotel sector. The authors find that formal participation mechanisms are useful and essential for both employees and managers, however formal participation leaves behind gaps which are partially filled with informal voice exchanges between employees and their managers
UR  - https://doi.org/10.1177/0143831X12448442
ER  -