TY  - BOOK
AU  - Ulmer,Robert R.
AU  - Sellnow,Timothy L.
AU  - Seeger,Matthew W.
TI  - Effective crisis communication: moving from crisis to opportunity 
SN  - 9781506315737 (pbk. : alk. paper)
AV  - HD49 ULM 
PY  - 2018///
PB  - SAGE Publications
KW  - Crisis management
KW  - Emergency management
KW  - Communication in management
KW  - Communication in organizations
N1  - Revised edition of the authors' Effective crisis communication, [2015]; Includes bibliographical references and index; Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors
ER  -