TY  - BOOK
AU  - MUTONGA,Tatenda
AU  - Muposhi,Asphalt
TI  - Customer experiences, services and [perceptions as service recovery strategies in the airlines industry and the impact on switching behaviours
PY  - 2019///
CY  - Gweru
PB  - Midlands State University
KW  - Customer relations
KW  - Airlines industry
KW  - Customer satisfaction
KW  - Customer services
N1  - Master of Commerce in Strategic Management and Corporate Governance; Includes bibliography
ER  -