TY  - BOOK
AU  - CHAKAIPA,Nyasha
TI  - Effectiveness of service quality on customer  satisfaction in the hospitality industry in the Midlands
PY  - 2018///
CY  - Gweru
PB  - Midlands State University
KW  - Customer satsication
KW  - Customer services
KW  - Hospitality industry
KW  - Customer relations
KW  - Management
KW  - Midlands
N1  - Master of Commerce in Marketing Strategy; Includes bibliography
ER  -