TY - BOOK AU - Ngwenya,Simbisai AU - TI - An analysis of the impact of technological amenities on customer experience: The case of Harare 3-5 Star Hotels PY - 2018/// CY - Gweru PB - Midlands State University KW - Customer services KW - Hospitality industry KW - Hotel industry N1 - Master of Commerce in Tourism and Hospitality; Includes bibliography ER -