TY - BOOK AU - Mlambo,Anna TI - An evaluation of customer retention strategies in the Clothing Retail Industry in Zimbabwe/by PY - 2017/// CY - Gweru PB - Midlands State University KW - Customer services KW - Management KW - Customer relations KW - Customer loyalty KW - Relationship marketing N1 - Master of Commerce in Strategic Management and Corporate Governance; Includes bibliography ER -