TY  - BOOK
AU  - Shamu,Webster Kotiwani
TI  - The impact of total quality management principles on service delivery in the transport sector: A case of state owned transport enterprises in Zimbabwe/by
PY  - 2016///
CY  - Gweru
PB  - Midlands State University
KW  - Total quality management
KW  - Quality  assurance
KW  - Organizational effectiveness
KW  - Measurement
N1  - Master of Commerce in Marketing Strategy; Includes bibliography
ER  -