TY  - BOOK
AU  - MUTETE, Zenzele
TI  - The applicability of servqual model to hotel chain groups: case of African sun hotel group
PY  - 2013///
CY  - Gweru
PB  - MSU
KW  - Tourism
KW  - Hotel groups
KW  - Zimbabwe
KW  - Hons in tourism and hospitality
ER  -