TY  - BOOK
AU  - VAN SLYKE,Erik J.
TI  - Listening to conflict: finding constructive solutions to workplace disputes 
SN  - 9780814416266
PY  - 1999///
CY  - New York 
PB  - AMACOM
KW  - Conflict management
KW  - Problem solving
N1  - Includes bibliographical references and index
ER  -