TY  - BOOK
AU  - DORGAN,M.F.
TI  - Delivering the customer experience: creating attainable dreams : a guide for retail teams 
SN  - 9780956690401  (hbk.)
PY  - 2010///
CY  - Teddington
PB  - Mark F. Dorgan
KW  - Customer relations
KW  - Retail trade
KW  - Management
KW  - Relationship marketing
N1  - Includes index
ER  -